These terms govern any paid engagement between Hahn.Klea AI Consultants (“we”, “us”) and a client (“you”) for AI voice agent systems, automation workflows, AI audits, AI content, AI education workshops, or related consulting services. Where a signed proposal, quote, or statement of work exists for a specific project, that document takes priority over these general terms wherever the two conflict.
1.Our services
We build AI voice agent systems, automation workflows, and related AI implementation services for businesses, primarily in real estate and small business contexts. We also provide:
- AI audits: a review of how your business runs today, with a written report of our findings and recommendations
- AI content: video, imagery, and copy created with AI tools for your brand
- AI education workshops: practical training that teaches owners and teams to use AI in their work
The exact scope of any project, audit, content package, or workshop is defined in a proposal or statement of work agreed with you before work begins. For AI content, you review and approve each piece before it is published, and you are responsible for the accuracy of any information you give us to create it.
2.How engagements start
Work begins after an initial discovery call, followed by a written proposal or quote outlining scope, timeline, and cost. Work only starts once you’ve confirmed acceptance of that proposal, in writing or by paying the agreed deposit.
A free voice agent demo call requested through our website does not start an engagement. It is covered by our Website Terms of Use and Privacy Policy.
3.Payment
Billing structure varies by project and will be one of: a fixed project fee, a deposit with milestone payments, a monthly retainer, or another arrangement agreed in writing with you. The specific terms, including amounts and due dates, are set out in your individual proposal or invoice. Late payment may result in paused work until the account is settled.
4.Ownership of deliverables
Ownership of the workflows, automations, systems, content, audit reports, or workshop materials we create for you is set out in your individual signed agreement or proposal. Where no ownership terms are specified in writing for a project, we retain ownership of the underlying build or materials and grant you a licence to use them for your business.
5.Cancellations
If you need to cancel or pause a project partway through, or move or cancel a booked workshop, we’ll handle it case by case based on work already completed and costs already incurred. Any refund, credit, or adjustment will be confirmed with you in writing at the time.
6.Confidentiality
We treat any business information you share with us (client data, processes, systems) as confidential, and we won’t share it outside our team without your permission, except where required by law.
7.Third party tools and costs
Our builds often rely on third party platforms (such as n8n, Twilio, Retell, AI content generation tools, or similar tools). Unless otherwise agreed, subscription or usage costs for these platforms are your responsibility, separate from our service fees. We are not liable for outages, price changes, or policy changes made by these third party providers.
8.No guaranteed results
We build systems intended to improve efficiency and lead handling for your business, but we don’t guarantee specific business outcomes (such as a set number of leads, sales, or bookings), since these depend on factors outside our control.
The same applies to our audits, content, and workshops. Audit recommendations, how content performs (such as views or engagement), and what your team does with its training all depend on factors outside our control.
9.Limitation of liability
To the extent permitted by law, our liability for any claim arising from our services is limited to the amount you paid us for the specific project in question. We are not liable for indirect or consequential losses.
10.Termination
Either party may end an ongoing engagement with written notice. You remain responsible for paying for work completed up to the date of termination.
11.Governing law
These terms are governed by the laws of South Africa. Any disputes will be handled under South African jurisdiction.
12.Changes to these terms
We may update these general terms over time. The date at the top shows the latest version. Terms for a project already underway are those that applied when you signed the proposal for that project.
13.Contact us
Questions about these terms can be sent to [email protected] or [email protected], or by calling 079 509 9111.