Privacy Policy

This policy explains how Hahn.Klea AI Consultants (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit hahnklea.co.za, book a discovery call with us, or talk to one of our voice agents on this site. We handle your information in line with South Africa’s Protection of Personal Information Act (POPIA).

1.Who we are

2.Information Officers

Sebastian and Gustav are jointly responsible for privacy compliance on this website. If you have any questions about how your information is used, contact either of us at the details above.

3.What we collect

When you book a discovery call through our website, you are taken to our scheduling partner, Cal.com, to choose a time. Cal.com collects your name and email address, and anything else its booking form asks for, to confirm the meeting; see the Cal.com Privacy Policy for how they handle that information. We receive your booking details from Cal.com so we know who to expect on the call.

Our voice agent demo runs inside your browser, over your microphone. We never telephone you to run it. When you start a demo call, we collect:

• Your name
• Your phone number
• Your email address and business name
• Your consent to start the demo call and to receive one follow up SMS

We ask for a phone number for two reasons: to send you one short SMS after the demo summarising what you and the voice agent discussed, and so that we can reach you if you would like to take things further. It is never used to place the demo call itself; that call happens in your browser.

During a demo call, the voice platform that runs our voice agent may record and transcribe the conversation. The voice agent is an automated AI system, not a person, so please do not share sensitive personal information on the call.

We do not collect payment information, ID numbers, or any sensitive personal information through the website.

4.Why we collect it

We use this information only to:

• Schedule and confirm your discovery call
• Run the voice agent demo call you started on this site
• Send you one short SMS after your demo call, summarising what was discussed
• Review demo calls to check and improve the quality of our voice agents
• Follow up with you about our services
• Keep a record of who we’ve spoken to and what was discussed

We only start a demo call, and only send that follow up SMS, when you have ticked the consent box on the demo form. We send exactly one message per demo. We do not send marketing messages by SMS, and your number is not added to any list. You can withdraw your consent, or ask us to stop contacting you, at any time by emailing us at the address above.

We do not sell, rent, or share your information with third parties for marketing purposes.

5.Cookies and tracking

We use Cloudflare Web Analytics to understand how many people visit this website and which pages they find useful. It does not use cookies, does not store anything on your device, and does not follow you across other websites. It records only general information about each visit, such as the page viewed, the website that referred you, your browser and device type, and your country. We cannot use it to identify you, and we only ever look at the totals.

On the voice agent demo form we use Cloudflare Turnstile, a security check that confirms a real person is using the form rather than an automated program. It looks at technical signals from your browser for this purpose only, and does not use advertising cookies.

This website does not use advertising cookies or tracking pixels. If we ever add a tool that does, such as Google Analytics or Meta Pixel, we will update this policy first and ask for your permission with a cookie consent banner before any nonessential cookies are set.

6.How long we keep your information

We keep your information for as long as needed to follow up on your enquiry, and after that, until you ask us to delete it. Recordings and transcripts of voice agent demo calls are kept only for as long as we need them to review the quality of the call. You can request deletion at any time by emailing us at the address above.

7.Your rights under POPIA

You have the right to:

• Ask what information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to how we use your information
• Lodge a complaint with the Information Regulator of South Africa if you believe we’ve mishandled your data (www.justice.gov.za/inforeg)

8.Third party tools

We may use third party tools to run our business, such as a calendar booking system, email provider, hosting and website analytics service, or the voice platform that runs our voice agent demo calls. These providers may process your information on our behalf, strictly for the purpose of delivering our services to you. Some of these providers may be based outside South Africa (for example, cloud hosting or email services); where this applies, we take reasonable steps to ensure your information stays protected to a similar standard.

9.Security

We take reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

10.Changes to this policy

We may update this policy from time to time, particularly as we add new tools like analytics or advertising cookies. The date at the top will always show the latest version.

11.Contact us

If you have any questions about this policy or how your information is handled, email [email protected] or [email protected], or call 079 509 9111.